Frequently Asked Questions
Frequently Asked Questions
I haven’t received my delivery yet?
2018 printed book will be delivered by end of October 2018. All orders for printed book thereafter will be process with standard delivery time by AUS post is 2-5 business days. If you haven’t received your book in that time please contact us as we will need to contact Postman Pat. If you would like to pay more for tracking please contact us to enquire. Deliveries are dispatched from Airport West 3042, Victoria, Australia.
I tried to make a purchase but received 'Internal Server Error' notice
This message indicates that the order has NOT been processed. The system will store your details but not your credit card information so please give us a buzz on 1300 88 10 15 to complete your order
Is there a PayPal option to purchase?
We no longer include PayPal option because we prefer to endorse an Australian bank which has less fees. Small Ideas includes secure payment gateway with Commonwealth Bank.
However, if you do not have a credit card or debit card available we offer EFT bank transfer just send us an email at firstname.lastname@example.org as we would like to ensure all families have access to the fabulous discount book.
What is the difference between printed book and digital?
The printed book has 200 vouchers in it and if businesses close down throughout the year then the voucher is no longer valid. The printed book is valid from 1 January 2018 to 31 December 2018. It is a once off purchase plus postage by regular Australia Post mail.
The digital version includes all the vouchers in the printed book + 50 more and we include new ones throughout the year. You can share your log in details with your partner or secondary care taker. The vouchers are valid for 12 months from the time you sign up. If you did not receive your login details via email please contact our office. The digital version is a ‘subscription service’ so you will automatically be charged $34.95 in 12 months time. You are free to cancel at any point throughout the year by contacting our office.
My child is less than 12months old, maybe I should wait until they are a little older?
There are plenty of vouchers and ideas in the book for babies. Some examples include mini maestro’s, organic foods, Baby Bunting, swimming lessons, play centre’s and so much more.
I have only 1 child will i get any use out of the book?
YES! Vouchers include free entries, % off family passes, 2 for 1 offers that can include adults or friends too!
I have The Entertainment book. Is Small Ideas the same?
Definitely NOT. The Entertainment Book are fabulous at their specialty of Fine Dining & Travel. We however, understand mums and dads and where they spend their time and money and specialise only in these areas.
It’s a complete book for all families living in Victoria with kids.
How do i cancel my subscription?
The subscription is for 12 months but at any point if you wish to cancel just email email@example.com or phone us on 1300 88 10 15 and we will cancel within 24 hours.
I am visiting Melbourne from interstate, is there enough value in the book for my family?
Even if you are just in Melbourne for the weekend, Small Ideas will provide you with ideas on where to visit and what activities to do with your family. For example if you would like to go on the Melbourne Star, you will save $35 on entry and therefore get your investment back on that voucher alone.
How does fundraising work?
Small Ideas is a great way for your centre to raise funds. It’s effective, supports local business and totally flexible to do. Please send email to firstname.lastname@example.org and request information. While this opportunity is open all year round, it generates more interest earlier in the year so customers have the full 12 months to use.
How do I advertise in the book?
We start planning for the next edition in June. Please submit your expression of interest via email to email@example.com and we will be in contact if your business meets our ‘family friendly’ tick of approval.
Terms & Conditions, Privacy & Refunds
Terms & Conditions – The resale of Small Ideas is not permitted without the prior consent of Small Ideas. Prices are set by Small Ideas and re sale at a price not consented by Small Ideas will incur penalties. If you are looking to raise funds for your club, organisation and/or charity please refer to Fundraising program.
Refunds Policy – We provide exchange for any damaged goods within 7 days. If you have not used any vouchers from the digital and wish to get a refund for whatever reason please contact office within 7 days.
Delivery Policy – Delivery is via Aus Post within their standard delivery time frame. It is not sent via registered post and therefore, if you have not received within 7 business days please contact our office. The digital Small Ideas is accessible instantly after purchasing. If you did not receive an email with your log in details please contact our office.