Frequently Asked Questions
Frequently Asked Questions
I haven’t received my delivery yet?
2018 printed book will be delivered by end of October 2018. All orders for printed book thereafter will be process with standard delivery time by AUS post is 2-5 business days. If you haven’t received your book in that time please contact us as we will need to contact Postman Pat. If you would like to pay more for tracking please contact us to enquire. Deliveries are dispatched from Airport West 3042, Victoria, Australia.
I tried to make a purchase but received 'Internal Server Error' notice
This message indicates that the order has NOT been processed. The system will store your details but not your credit card information so please give us a buzz on 1300 88 10 15 to complete your order
Is there a PayPal option to purchase?
We no longer include PayPal option because we prefer to endorse an Australian bank which has less fees. Small Ideas includes secure payment gateway with Commonwealth Bank.
However, if you do not have a credit card or debit card available we offer EFT bank transfer just send us an email at firstname.lastname@example.org as we would like to ensure all families have access to the fabulous discount book.
It’s now May/June mid way through the year, should I wait until the next edition comes out to purchase?
Definitely not. Some vouchers are worth more than $35 on their own. It’s not a time dependent book. We understand families and know that you may not do any activities one month but then another month or school holidays you will use the book more than 5 times.
My child is less than 12months old, maybe I should wait until they are a little older?
There are plenty of vouchers and ideas in the book for babies. Some examples include mini maestro’s, organic foods, Baby Bunting, swimming lessons, play centre’s and so much more.
I have only 1 child will i get any use out of the book?
YES! Vouchers include free entries, % off family passes, 2 for 1 offers that can include adults or friends too!
I live in South East Melbourne, is there much in the book for my family?
Resounding yes, there are vouchers in the book no matter where you live in Victoria. Check out the ‘locations’ under the website for a list of businesses in your area. There are the main iconic attractions that each family visit at least once like Melbourne Sea Life Aquarium, Sovereign Hill, Collingwood Childrens Farm, Luna Park, Enchanted Adventure Garden & The Melbourne Star to name just a few.
I have The Entertainment book. Is Small Ideas the same?
Definitely NOT. The Entertainment Book are fabulous at their specialty of Fine Dining & Travel. We however, understand mums and dads and where they spend their time and money and specialise only in these areas.
It’s a complete book for all families living in Victoria with kids.
When does the next edition come out?
October pre orders will be released first to existing customers and then to the pubic. Vouchers commence 1 Jan of each year and are valid for 12 months.
I am visiting Melbourne from interstate, is there enough value in the book for my family?
Even if you are just in Melbourne for the weekend, Small Ideas will provide you with ideas on where to visit and what activities to do with your family. For example if you would like to go on the Melbourne Star, you will save $35 on entry and therefore get your investment back on that voucher alone.
How does fundraising work?
Small Ideas is a great way for your centre to raise funds. It’s effective, supports local business and totally flexible to do. Please send email to email@example.com and request information. While this opportunity is open all year round, it generates more interest earlier in the year so customers have the full 12 months to use.
How do I advertise in the book?
We start planning for the next edition in June. Please submit your expression of interest via email to firstname.lastname@example.org and we will be in contact if your business meets our ‘family friendly’ tick of approval.
Terms & Conditions, Privacy & Refunds
Terms & Conditions – The resale of Small Ideas is not permitted without the prior consent of Small Ideas. Prices are set by Small Ideas and re sale at a price not consented by Small Ideas will incur penalties. If you are looking to raise funds for your club, organisation and/or charity please refer to Fundraising program.
Refunds Policy – We provide exchange for any damaged goods within 7 days
Delivery Policy – Delivery is via Aus Post within their standard delivery time frame.