How does Digital Membership work & FAQs?

How Does Digital Membership Works?

 

Have questions on how to access your vouchers? We’re here to help.

 

After you purchase a digital membership from the website you will receive 2 emails. One is a receipt and the second one is your log in details app.smallideas.com.au. There is no need to change the password (unless you want to) as it's assigned to your email but make sure you save the icon to your home screen straight away that way you won't have to repeat the sign in process each time you want to use. If you did not receive an email from us it is likely you accidentally typed in the wrong email in your order and you will need to email us so we can manually reset.
For Android phone, launch your browser on your phone and open app.smallideas.com.au. Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. For IOS, Launch the Safari browser on Apple’s iOS and app.smallideas.com.au. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.  

Add to home screen - iPhone

Add to home screen - Android

Read each voucher carefully, as 90% of them say 'Present this Small Idea' which means you need to show at the ticket counter at each venue. For example, it allows you to book Legoland in advance and it will provide you with website and discount code to use. If it is a monthly voucher, then the voucher will grey out once you use it and then reappear from the 1st day of the following month for you to reuse.
It is an annual subscription and so you should cancel when you no longer want it. You are able to call or email us at any time and we will cancel it the same day.
It’s one per family. So you can share with your husband and grandparents so long as they have internet on the phone and follow the same process of accessing your membership.
All vouchers state expiry of end of year however from the 1st of January they will automatically update to show new year - you won’t have to do a thing! As new vouchers come on board, they are simply added automatically and you do not need to do anything. All vouchers are different some will state monthly in which case they will grey out after use then reappear from 1st of following month, whereas others are once off use during the 12 months.
Always change your password from the APP and NOT from the Small Ideas website. Open the app by clicking app.smallideas.com.au then click 'forgot password' always check your junk folder for the email.
Once you purchase them an email is sent out with your tickets which you can either book online with or show at Hoyts or village ticket booth. If you didn’t receive the email in your inbox it is likely to be in your junk folder. You can use these vouchers as many times as you like throughout the year.
There are 3 check points to redeeming a voucher. Once you press 'redeem' button it will say 'take to cashier' then 'are you sure?' so it's impossible to accidentally redeem a voucher. However, if you have please email us at info@smallideas.com.au
If a voucher can be used multiple times it will state that on the voucher. For example some of the play centres are monthly so once you press redeem it will grey out but re appear for you to use again from the 1st day of the following month.
It is instantly sent to you via email once you purchase. If you did not receive the email it is likely to be in your junk folder. If you still cannot find please email us at info@smallideas.com.au as you may have accidentally mistyped your email address
You sure can. Please call us so we can process over the phone as a gift and remove auto renewal